Business Objects/Infoview Reporting

Status: resolved

Start time: 11am

End time: 11am

Colleagues,

It was reported to us this morning that users of Business Objects/Infoview were experiencing some difficulties with the application and the generation of reports in particular.   Please be assured we are investigating the issues concerned in conjunction with third parties and will make every effort to resolve the situation as soon as possible.   In the interim,  the Business Objects/Infoview service is currently unavailable while investigations are ongoing.

Your understanding in this regard is greatly appreciated.   We will keep you informed of developments.

Regards,

ICT Services

Update:Monday 11th January

Colleagues,

As you may be aware, we have been experiencing  difficulties with the Infoview/Business Objects application and the generation of reports in particular.   Our technical teams and third parties are currently working to resolve these problems.    We would expect to see a resolution sometime late  tomorrow afternoon or early Wednesday morning.   Every effort will of course be made to resolve the problems sooner if possible.   

In the interim,  the Infoview/Business Objects service is currently unavailable.   Should Academic  Staff wish to review their own specific CRN’s they can be viewed through  the  ‘Overall Grade View’  screen in EGB (see page 10 of EGB User Guide on the EGB website.)

Your understanding in this regard is greatly appreciated.   We will of course keep you informed of developments.

Regards,

ICT Services

Update: Tuesday 12th January

Colleagues,

Our technical teams and third parties have worked to resolve the issues we were having with Infoview/Business Objects.  The application is now operational and available to all users earlier than expected.

As always, should staff  encounter any technical difficulties please contact the ICT Support Desk at ext: 3123.     

Regards,

ICT Services

 

 

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